Home » EE DOWN: Parts of UK suffer 4G outage leaving mobile customers offline

EE DOWN: Parts of UK suffer 4G outage leaving mobile customers offline

EE prospects have been reporting points with their web and knowledge right now, with impartial outage monitor Down Detector recording a spike in reported community points. The reported issues started round 12.30pm UK time with prospects in areas resembling London, Glasgow and Birmingham saying they're experiencing points. Down Detector UK has registered a peak of round 1,000 stories of EE down, and have been receiving a gentle stream of EE down stories for hours right now. 

Because the reported points hit EE prospects took to Twitter to speak in regards to the issues they have been dealing with.

One tweeted: “@EE I've misplaced all sign from my telephone. Cannot even get 3G/4G. Is the community down?”

One other posted: “@EE is there one thing happening, why's my connection all the way down to 3G? And retains letting me use web after which doesn't”.

One added: “Can't entry my web or make calls is EE down?”

Whereas one other wrote: “Hey @EE, I believe your 5G/4G knowledge companies are down. Myself and 6 others unable to entry something apart from 3G in Liverpool proper now.

“Totally different gadgets and OS.”

Within the aftermath of those stories rising Specific.co.uk contacted EE to search out out if there are issues with the community right now and if engineers are wanting into the difficulty.

A spokesperson for the main cellular supplier confirmed that “some” prospects have been having points making calls and utilizing knowledge, and that the telecoms big have been engaged on a repair.

An EE spokesperson stated: “Some prospects are having issues making calls and utilizing knowledge on our community.

“We're working as shortly as potential to repair this and we're actually sorry for any inconvenience induced. EE broadband and landline companies will not be affected and prospects can use Wi-Fi calling to remain related.”

Whereas the official EE Twitter account additionally added in a press release posted round 5pm UK time: “We're sorry that a lot of our prospects are having bother utilizing our cellular companies. We're working to get issues again to regular as shortly as potential and can maintain this thread up to .”

In keeping with Down Detector stats, nearly all of affected EE prospects are having bother with their cellular web right now.

Knowledge from the outage monitor – which tracks mentions round particular matters to detect the second a variety of companies go down – additionally listed the areas reportedly affected by EE service points.

In keeping with Down Detector, areas the place EE prospects are experiencing points right now embrace Leeds, Liverpool, Birmingham, Edinburgh and Nottingham.

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