Virgin Media users rage at hidden £25 fee but is your broadband firm even worse?

When you’ve booked an appointment for a Virgin Media engineer to go to you at house be warned… lacking the doorbell might go away you going through a hidden cost. Some prospects, who missed an appointment, have all of a sudden observed a £25 charge being added to their invoice and they don’t seem to be comfortable.

The brand new penalty got here into pressure earlier this yr and impacts anybody who is not at house when the Virgin group knock on the door. One buyer who not too long ago fell foul of the brand new guidelines says she was taking care of her two toddlers when she missed the engineers and is now having to fork out the charge.

Chatting with The Mirror, Emma Robinson from Caterham in Surrey, stated: “I’ve two younger kids and it’s commonplace for me to fail to listen to the doorbell ring if I’m upstairs giving my child a shower.

“Now Virgin wish to high-quality me for not answering my door once they not often decide up the telephone themselves and supply a few of the worst customer support in the marketplace. Unbelievable.”

£25 could sound fairly dear for lacking an appointment but it surely’s price noting that the Web Service Supplier (ISP) is not the one firm charging prospects.

READ MORE: Examine your router now! Virgin Media points very important recommendation for all broadband customers

Sky additionally says that it could add £25 to a buyer’s invoice if they don’t seem to be at house and issues get even worse for these with providers from Vodafone.

The UK community confirms on its web site that some customers could possibly be charged a whopping £110 if somebody shouldn’t be at house. Different suppliers that add penalties for missed appointments embody John Lewis (£50) and TalkTalk (£40).

When you e book an appointment for somebody to go to your own home it is price checking the small print to see how a lot is perhaps added to your invoice if you find yourself being out.  Most ISPs solely cost should you cancel just a few hours earlier than the go to so if you are not going to be house, give the supplier a name and get issues modified ASAP.

Talking about its new costs a Virgin spokesperson stated: “Not like many different suppliers, all our prospects profit from service and repairs at no further value – even when we have to ship out an engineer.

“Expenses for missed appointments are frequent throughout the business to make sure we greatest serve all prospects and we’re proud that our costs are amongst the bottom out there.”

In response to the information, Martyn James, of complaints dealing with group, resolver.co.uk, instructed The Mirror: “Anybody who has spent ages making an attempt to get an appointment for a fault – or has waited at house until the night with no knock on the door – will probably be outraged {that a} missed appointment might lead to a cost.

“The broadband business has a fairly horrible fame for missed appointments, service and sorting complaints.

“Till the sector has its home so as, it shouldn’t be charging further for something – together with missed appointments and exit charges.”