Sadly, these guidelines don’t apply when switching from the Openreach community to suppliers with their very own infrastructure, like Virgin Media, Giganet, Hyperoptic, Neighborhood Fibre, and extra. Regulatory physique Ofcom is seeking to change the principles in order that the identical “One-Cease” swap course of applies, however this transformation will not be enforced till April 2023.
If you happen to’re seeking to transfer from BT Broadband to Virgin Media, for instance, you will have to contact each suppliers individually to cancel your present package deal and organise the set up and set-up of your new web connection. If the set up dates do not line up, this might depart you with out broadband for some time.
It is price remembering that – whatever the broadband supplier that you simply choose – you will at all times have a 14-calendar-day “cooling off” interval throughout which you’ll cancel your request to modify broadband supplier with out being charged.
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