For the tenth yr in a row, Sky TV has crushed its rivals in terms of the least quantity of complaints made by its clients. That is in line with UK telecoms regulator Ofcom who has simply introduced its newest league desk for telly and broadband suppliers. But once more, Sky recorded the fewest complaints about its pay-TV service with simply 1 in 100,000 having points with the agency.
Different suppliers which have carried out effectively in terms of TV embody TalkTalk, who have been second in Ofcom’s stats, adopted by BT. Sadly for Virgin Media customers, the favored agency did not carry out fairly so effectively with its TV complaints effectively above the UK common. It is not simply tv the place Sky has managed to beat its rivals with the agency additionally popping out on high for its broadband, landline and cell providers.
Different companies that carried out effectively general embody EE, BT and Tesco Cell.
In the case of essentially the most complained about broadband service, Shell Vitality got here backside of the league desk adopted by TalkTalk and Vodafone.
Listed below are all of the winners within the newest Ofcom outcomes
READ MORE: You should unplug your TV, Sky field and Echo tonight! It’ll prevent greater than you suppose
TV COMPLAINTS
Sky • 1 per 100,000
TalkTalk • 3 per 100,000
BT • 4 per 100,000
Virgin Media • 7 per 100,000
BROADBAND COMPLAINTS
Sky • 4 per 100,000
EE• 5 per 100,000
BT • 7 per 100,000
Plusnet • 8 per 100,000
Virgin • 13 per 100,000
Vodafone • 13 per 100,000
TalkTalk • 14 per 100,000
Shell Vitality • 15 per 100,000
MOBILE COMPLAINTS
Tesco • 1 per 100,000
Sky Cell • 1 per 100,000
EE • 1 per 100,000
iD Cell • 2 per 100,000
BT Cell • 2 per 100,000
O2 • 2 per 100,000
Three • 3 per 100,000
Vodafone • 3 per 100,000
Virgin Cell • 4 per 100,000
LANDLINE COMPLAINTS
Sky • 2 per 100,000
EE • 3 per 100,000
BT • 5 per 100,000
Vodafone • 6 per 100,000
Plusnet• 6 per 100,000
Virgin Media • 8 per 100,000
Shell Vitality • 9 per 100,000
TalkTalk • 10 per 100,000
Talking in regards to the newest Fergal Farragher, Ofcom’s Client Safety Director, stated: “It’s encouraging that general complaints stay at document lows, however that doesn’t imply customer support is the place it must be throughout the board.
“There are nonetheless large variations in efficiency between some suppliers. So it’s positively price purchasing round and voting along with your toes, for those who’re not proud of the service you’re getting.”
And Dana Sturdy, Group Chief Government Officer, Sky, added: “For ten years in a row Sky has acquired fewer complaints to Ofcom than each different pay-TV supplier within the UK. We’re pleased with our constant efficiency – it’s all due to the onerous work of our distinctive customer support groups. This quarter our customer support groups are main the way in which throughout the board, as we acquired the fewest complaints to Ofcom in each class.”
www.specific.co.uk
Leave a Reply