The common time cellular customers have been on maintain rose once more in 2021 – to 2 minutes and 15 seconds. However with O2 the typical final 12 months was a tedious three minutes and 59 seconds.
Nonetheless, Three was the quickest – sometimes simply 16 seconds.
Tesco Cellular and Virgin Cellular diminished their delays in 2021.
However Sky Cellular and Three have been the one cellular corporations to chop the queuing to pre-pandemic ranges.
Ofcom’s Ian Macrae stated: “Some firms must up their recreation in resolving issues, particularly when costs are going up.
“It is by no means been easier to modify, so in the event you’re not proud of the service you are getting, vote together with your toes and look elsewhere.”
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