“We’ve been working as hard as we can to restore access, and our systems are now back up and running.
“The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem.
“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication.
“This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.”
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