Home » Government brings insurance brokers under the purview of Lokpal

Government brings insurance brokers under the purview of Lokpal

The revised rules have extended the scope of complaint to ombudsmen only from deficiencies in the service of insurers, agents, brokers and other arbitrators before disputes.

On March 3, the Finance Ministry said that the government has amended the rules for brokers.

The amended rules broadened the scope of complaints for insurers only by deficiencies in service to insurers, agents, brokers and other middlemen prior to disputes. The Government on 2 March notified comprehensive amendments to the , 2017, to facilitate the redressal of complaints about deficiencies in insurance services in a timely, cost-effective and fair manner with improvement in the functioning of the Insurance Ombudsman system. is.

Under the revised rules, the timeliness and cost effectiveness of the have been substantially strengthened. Policyholders will now be enabled to make complaints to the Ombudsman electronically and a complaint management system will be created for policyholders to track the status of their complaints online. In addition, the Ombudsman may use videoconferencing for the hearing.

“Further, insurance brokers have been brought under the purview of the Lokpal system, with the Lokpal empowering them to award against insurance brokers,” the ministry said. The ministry said, “Several amendments have been made to preserve the independence and integrity of the Lokpal's selection process, while also creating safeguards to secure the independence and impartiality of the persons appointed while serving as the Lokpal.” Is, ”the ministry said. In addition, the selection committee will now involve a person with a track record of promoting consumer rights or advancing the cause of consumer protection in the insurance sector.

The ombudsman system was administered by the Executive Council of Insurance Companies, which was renamed the Insurance Ombudsman Council.

You have reached your limit for free articles this month.

Membership benefits included

Today's paper

Get a mobile-friendly version of the article from the newspaper of the day in an easy-to-read list.

unlimited access

Enjoy reading as many articles as you want without any limitations.

Personal recommendations

A selected list of articles that match your interests and tastes.


Move seamlessly between articles as our pages load instantly.


One-stop-shop to see the latest updates and manage your preferences.


We inform you about the latest and most important events three times a day.

Support quality journalism.

* Our digital subscription plans currently do not include e-paper, crosswords and print.


About the author


Add Comment

Click here to post a comment