Sky TV customers have been left frustrated by an annoying glitch that has left their set-top box showing the wrong time and failing to record certain shows. The irritating issue first appeared after the clocks went back on Sunday as British Summer Time (BST) came to an end.
Sadly, those with an older Sky+ box seem to still be seeing the BST clock rather than the correct time which is now one hour behind.
Sky’s Community Forums and social media are now full of users complaining about the problem with one customer, called Paul Downes, saying: “Is there something wrong with my Sky box if the on-screen TV Guide is still set to British Summer Time or is it you?”
Whilst another, named Ben Le Foe, added: “Any reason my Sky+ box hasn’t understood daylight saving time? Is there anything I can do to… persuade it? It’s annoying that it’s showing the wrong time.”
Along with the time being wrong, some customers are also reporting that recordings are being affected by the glitch.
Posting a message on Twitter, Sky user @allijack, said: “I know the issue with the time on my sky+ box but this is now messing with my recordings, wrong programs being recorded, others not recorded at all. How long until this issue is fixed?”
Sky has now confirmed that there is a problem with its Sky+ service with the company working on a fix that should be available from tomorrow Thursday, November 4.
In a post on Twitter, Sky’s help team said: “Some of our customers with Sky+ Boxes continue to see British Summer Time show on the Sky Guide menu. We’re sorry about this and expect this to be fixed Thursday. Live TV, recordings and video on demand are working correctly.”
Until the fix is pushed out there’s nothing customers can do to rectify the problem so it’s just a question of being patient and waiting for Sky’s engineers to fix the bug.
It’s not just Sky+ that’s suffering this week with some users of the firm’s new Glass TV reporting issues with this brand-new gadget that doesn’t need a dish.
A number of early adopters have complained about delays with recorded shows becoming available to stream.
Whilst other Sky Glass viewers have vented their frustration that shows, films, and sport fixtures in the Playlist don’t disappear even after they’ve been deleted.
Speaking to Express.co.uk about some of the complaints around Sky Glass, a spokesperson for the company said: “We’ve seen huge demand for Sky Glass since it launched and we’ve had fantastic feedback from many customers. A very small number of customers have reported some flickering and we have a software update scheduled this week that will resolve this. We’ll be following up as always with regular releases to add features and fix any other issues.
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