BT, Sky and Virgin Media rated! Is your provider the best or worst?

The most recent broadband and TV stats are in and there are some very clear winners and losers. The brand new scores from UK regulator Ofcom reveal precisely which suppliers are providing 5-star service and people who positively must attempt quite a bit more durable. This new report covers the months from April to June with Ofcom saying that 12 months on 12 months, the relative quantity of complaints for broadband decreased barely, whereas complaints for pay-TV companies remained the identical.

So who has come out on high of the league and which corporations are on the backside of the ladder?

On the subject of broadband, it seems that Sky obtained the fewest grumbles throughout April and June. The corporate scored simply three complaints per 100,00 which is nicely beneath the common. Different in style suppliers that carried out nicely embody EE, BT and Sky’s NOW (previously NOW TV) service.

On the different finish of the size was Shell Power who carried out poorly for the extent of complaints it obtained. The truth is, this supplier scored 31 complaints per 100,000 prospects – that is nearly 3 times larger than the business common. Ofcom says that Shell suffered the worst outcomes as a result of means it handles buyer points.

It is also dangerous information for Vodafone, TalkTalk and Virgin Media which all ranked decrease than their rivals in the case of the variety of points obtained from customers.

Together with broadband, Ofcom has additionally revealed figures on Pay TV complaints and, as soon as once more, it is excellent news for Sky with the agency receiving the fewest moans from customers.

The truth is, simply 1 particular person in each 100,000 had trigger to complain about Sky’s TV service which is nicely beneath common.

TalkTalk got here in second place, BT was third and Virgin got here final with essentially the most complaints.

In response to Ofcom, the commonest purpose for Virgin customers to vent their frustrations was over how Virgin dealt with complaints.

READ MORE: Tens of millions of UK houses get an enormous broadband increase – are you one of many fortunate ones?

Talking in regards to the newest information Lindsey Fussell, Ofcom’s Group Director for Networks and Communications, mentioned: “General criticism numbers are secure, however these figures present some suppliers must step up. And with family budgets being squeezed throughout the cost-of-living disaster, folks might be taking a better take a look at their supplier to ensure they’re nonetheless the correct one for them.”

And Stephen van Rooyen Chief Government Officer, UK & Europe, added: “Now greater than ever, our prospects must know we’re available to assist. Our customer support consultants deal with each buyer as a person, that’s what makes them finest in school.”