Thousands of HSBC customers have taken to social media to complain about issues with mobile and online banking services. More than 2,000 customers have complained about the outage, which has blocked them from accessing their bank accounts, making payments, and more.
The problem seems to impact customers across the UK, as well as mainland Europe. The HSBC mobile banking app, which is available on Android and iPhone, allows customers to check their balance, transfer money, make payments, schedule standing orders, and more. While a huge number of people have voiced complaints about mobile banking, others have come across the same headache with HSBC’s online banking portal, which offers the same services via a web browser.
And it’s not just HSBC either. A number of other high street banks, including Lloyds, Halifax, Barclays, TSB, and more have also gone offline.
HSBC has not revealed the cause of the problem. According to independent website DownDetector, which tracks the performance of online applications using public complaints on social media, more than 2,000 HSBC customers have been impacted in the last few minutes alone.
The popular bank has yet to comment on the situation. A number of customers have sent tweets to its official Twitter account, which is manned by customer service representatives. However, none have replied to the queries.
More to follow, please refresh for the latest information…
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